Frequently Asked Questions
The mission of VituMob is to utilize technology, transparency and innovation to increase East Africa's inclusion in the global marketplace. Utilizing the latest technological and financial methods, VituMob delivers products customers want efficiently, wherever customers want them. VituMob adds value as a pioneer in efficient, reliable, over-the-table service provision with an unrivaled customer experience.
Values
* Integrity
* Honesty
* Abiding by law, in letter and spirit
* Customer responsiveness
* Customer experience
* Data-driven decision-making
* Excellence
What is VituMob? How do I get started? I have downloaded the VituMob software. How do I buy? I am shopping on Amazon.com and click Checkout. What do I do next? How long does delivery take? How do I pay? What happens if I do not receive what I ordered? Are there any additional customs or delivery charges when I receive my order? VituMob does not download. Why not? I really want to buy from a website but VituMob does not sell from that website. Is there anything I can do? How do you deliver using only our neighbourhood? How much does delivery cost? Where does VituMob deliver? Is my credit card information secure? Should I tip my VituMob delivery person? What happens if I am not satisfied with the product I receive? That cool music from your video, where did you get that?
What is VituMob?
VituMob enables Kenyans to shop online at over twenty leading ecommerce websites from around the world using M-Pesa or a credit card. And VituMob delivers to your doorstep.
How do I get started?
The process is simple. First, click the download button at vitumob.com to install an extension for your web browser. The process should take only a few seconds, and you will know that your download has succeeded when the VituMob button 
I have downloaded the VituMob software. How do I buy?
You can see the steps to buy right here or just follow these simple steps:- Click on any of the VituMob supported websites (Amazon.com, Macys.com, etc.)
- Choose the products you would like to purchase and add them to your shopping cart.
- When you are ready to Checkout, click on the VituMob button
- View your shopping cart and complete your purchase.
I am shopping on Amazon.com and click Checkout. What do I do next?
There is no need to click the Checkout button on any website. Once you have loaded your shopping cart, please click the VituMob button
How long does delivery take?
Delivery generally takes three to four weeks. Certain products may take four or six weeks to source from our partner retailers. If the retailer is unable to deliver the product for over one month, it will take us a little longer to deliver to you. You will receive an email message with a link to check the status of your order.
How do I pay?
VituMob accepts MPesa, PayPal and all major credit cards. If you would like to buy using another form of payment, please contact us at support@vitumob.com.
What happens if I do not receive what I ordered?
VituMob will deliver to you the exact product you ordered. If unable to do so, VituMob will refund your payment in full. For additional information, please see the VituMob Returns Policy.
Are there any additional customs or delivery charges when I receive my order?
No. Your order is paid in full.
VituMob does not download. Why not?
Please email any technical problems to support@vitumob.com. You must be using Firefox, Chrome or Safari web browser to use VituMob. VituMob does not run on Internet Explorer. VituMob mobile is currently under development.
I really want to buy from a website but VituMob does not sell from that website. Is there anything I can do?
Yes! Please suggest additional sites by emailing support@vitumob.com. We want to hear from you.
How do you deliver using only our neighbourhood?
We deliver VituMob orders to customers who completed their orders on VituMob.com. We will use your telephone number and your neighbourhood to verify the specific delivery location and time. VituMob takes security precautions to prevent fraud. We appreciate your understanding in cooperating with such security precautions.
How much does delivery cost?
Our delivery services are free of charge within Nairobi.
Where does VituMob deliver?
We deliver free of charge within Nairobi. We would be happy to deliver your order outside of Nairobi, throughout East Africa. If you are interested in this service, please email support@vitumob.com.
Is my credit card information secure?
VituMob employs a secured socket layer encrypted connection to manage all transmissions between VituMob and you, the customer. Further, your credit card purchase is transacted directly with our secured credit card processor. VituMob actually never sees, stores or holds in any way your credit card information. We have provided extensive cyber security protocols to protect VituMob and protect you.
Should I tip my VituMob delivery person?
Tipping is not expected but always appreciated.
What happens if I am not satisfied with the product I receive?
Please make sure the product you want is the exact product that you order from VituMob. VituMob will deliver to you the exact product you ordered. If unable to do so, VituMob will refund your payment in full. For additional information, please see the VituMob Returns Policy.
That cool music from your video, where did you get that?
SlumSanaa is a Mathare-based group of musicians who work with their local community to address the most serious problems they face. Our video samples from their song Change We Need. You should support them. Please visit their Facebook page.
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